Help
Sign in
You sign in with a Google account, and only that way. There is no password on fami.lol, so there is nothing to forget and nothing to reset.
If signing in fails, it is almost always another Google account being active in the browser. Try a private window.
The planner
Each person has a row, each evening a column. A green cell means “at home”, an orange one “at home, at this time”, a pink one “not at home”. A cell nobody has touched is green.
You tap the cell, you choose, it is saved: there is no button to confirm.
Inviting someone
In the settings, with their email address. They get a link that leads straight to the Google sign-in.
If the invitation seems lost, Settings → Sending history says whether the message left, when, and to exactly which address.
The plans
Free, Basic at €2 a month and Plus at €5 a month. The detail is on the pricing page.
Changing plan never deletes anything: going down hides, going back up brings it back.
Paying, cancelling
It all happens in Billing. You can subscribe, or buy a month or a year up front that ends by itself — that is the only way to pay by Bancontact.
A cancellation takes effect at the end of the period already paid for.
Getting a refund
Cancelling does not refund the period under way: it runs to its end. For everything else — a plan taken by mistake, an amount charged twice, a sign-up less than fourteen days old — write to us with the date and the amount. We look, and we answer.
A payment from a country where we do not sell yet is refunded and cancelled by itself: there is nothing to ask for.
The demo
It lasts thirty minutes, then it is erased. Nothing done in it can be kept or moved to a real household.
Your data
What is kept, and for how long, is described on the Privacy page.
Write to us
The questions above are the ones that come up. If yours is not here, write to us: we answer.